Your story in gemstones
Discover our exquisite collection of handcrafted jewelry, where luxury meets artistry. Each piece is meticulously designed to celebrate your unique style.
Where do you ship?
We ship to most European countries and some international countries. If you're unsure
whether we ship to your location, please contact us before placing your order.
How long does shipping take?
Shipping times vary depending on your location and whether your item is ready-to-ship or made-to-order:
Please note that delivery times may be longer during peak seasons or holidays.
What are the shipping costs?
Shipping costs are calculated at checkout based on your location and order size. We offer:
Do you offer express or expedited shipping?
Express shipping options may be available depending on your location. You'll see available shipping methods at checkout. Please note that expedited shipping does not reduce production time for made-to-order items.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier's website. If you don't receive tracking information within the expected
timeframe, please contact us.
What if my order is delayed?
While we strive to meet all delivery estimates, occasional delays can occur due to customs processing, carrier issues, or high order volume. If your order is significantly delayed, please contact us and we'll help track down your package.
Do I have to pay customs fees or import duties?
For shipments within the EU, you typically won't encounter customs fees. For orders shipped outside the EU, customs duties, taxes, and fees may apply and are the responsibility of the recipient. These charges vary by country and are not included in our shipping costs.
What if my package is lost or damaged in transit?
If your package is lost or arrives damaged, please contact us immediately with photos (if damaged) and your order number. We'll work with the shipping carrier to resolve the issue and ensure you receive your jewelry in perfect condition.
Can Ichange my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible. We can update the address if your order hasn't shipped yet. Once an order is in transit, we are not able to redirect it.
What shipping carriers do you use?
We work with reliable carriers including PostNord, GLS, DHL and other trusted shipping partners to ensure your jewelry arrives safely and on time.
Return & Refund Policy
At Eviselle, we want you to be completely satisfied with your purchase. This policy outlines your rights in compliance with the European consumer protection law.
Your EU Right of Withdrawal
You have the rightto withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days from the day on which you (or a third party other than the carrier indicated by you) acquire physical possession of the
goods.
How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You can contact us:
Return Conditions
To be eligible for a return, items must be:
Exceptions to the Right of Withdrawal
The
following items cannot be returned:
These exceptions are in accordance with Article 16 of the Consumer Rights Directive.
Return Shipping
You are responsible for the cost of returning the goods unless otherwise agreed. We recommend using a tracked shipping service.
Return address:
Eviselle ApS
Hvedemarken 2
2860 Soeborg
Denmark
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 14 days from the day we receive the returned goods. The refund will be made using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the refund.
Damaged or Defective Items
We remedy if the good(s) are defective or do not conform to the contract. This applies for up to 2 years from delivery.
If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will arrange for a replacement or full
refund at no cost to you, including return shipping.
Care & Maintenance
Please refer to our Jewelry Care Guide for information on maintaining your pieces.
Damage resulting from improper care is not covered under our return policy.
Questions?
If you have
any questions about returns or refunds, please contact us at info@eviselle.com
Last
updated: January 23, 2026
Care tips and advice for your jewelry
What to avoid
Cleaning and maintenance PEARLS
Cleaning and maintenance GEMSTONES
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and priced at a fair value. Some products handcrafted specifically for you after you place your order. This is always mentioned before you order.
How long does it take to create a made-to-order piece?
Production time varies depending on the complexity of the piece and current order volume.
Typically, made-to-order jewelry takes 2-3 weeks to create. You'll receive an
estimated delivery timeframe when you place your order, and we'll keep you
updated throughout the process.
Can I customize my made-to-order piece?
Yes! Since each piece is made specifically for you, we can often accommodate customization
requests such as metal choice, gemstone selection, or sizing adjustments.
Please contact us before placing your order to discuss your customization
ideas.
Can I cancel or modify my made-to-order purchase?
Because production begins shortly after your order is placed, cancellations or
modifications may not be possible once work has started. Please contact us
immediately if you need to make changes. We'll do our best to accommodate your request depending on the production stage.
Are made-to-order items returnable or exchangeable?
Due to the custom nature of made-to-order pieces, returns and exchanges are handled on a case-by-case basis. If there's a defect or error on our part, we'll gladly repair, replace, or refund your purchase. Please review our full return policy or contact us with any concerns.
How will I know when my piece is being made?
You'll receive order confirmation when you place your order, and we'll send you
updates as your piece moves through production. Once your jewelry is complete and ready to ship, you'll receive a shipping notification with tracking information.
What's the difference between made-to-order and ready-to-ship items?
Ready-to-ship items are already crafted and in stock, so they can be sent out within 2-5 business days. Made-to-order pieces are created after your order, which takes longer but ensures you receive a freshly handcrafted piece made specifically for you.
Do you use natural gemstones in your made-to-order pieces?
Yes, we use natural gemstones in our jewelry. Each stone is unique with its own natural characteristics, which means your piece will be truly one-of-a-kind. Slight variations in color and pattern are normal and part of the beauty of natural gemstones.
Pre-order questions
What does pre-order mean?
When an item/size appears as pre-order, the item is on its way back in stock – and is therefore temporarily sold out at our main warehouse. You can therefore
pre-order the item to ensure that you are among the first to have it shipped
once it is back in stock.
What is the delivery time for a pre-order?
The delivery time is typically around 7–14 business days.
Are pre-order items returnable or exchangeable?
Yes according to our full return policy.
How willI know when my piece is coming?
You'll receive order confirmation when you place your order, and once your jewelry is ready to ship, you'll receive a shipping notification with tracking
information.
Understanding the 4 C's of Diamonds
When selecting a diamond, understanding the 4 C's—Cut, Color, Clarity, and Carat—is essential to making an informed choice. These four characteristics determine a diamond's quality, beauty, and value.
1. Cut
The cut of a diamond refers to how well the diamond has been shaped and faceted. It's the most important factor in determining a diamond's brilliance and sparkle.
What to know:
A well-cut diamond will appear more brilliant and valuable than a poorly cut diamond of the same carat weight.
2. Color
Diamond color grading measures the absence of color in a diamond. The less color, the higher the grade and value.
Color scale:
For most jewelry, diamonds in the G-J range offer beautiful appearance at better value than colorless grades.
3.Clarity
Clarity measures the presence of internal inclusions and external blemishes. Most inclusions are microscopic and don't affect the diamond's beauty to the naked
eye.
Clarity grades:
VS1-VS2 diamonds offer excellent value, as inclusions are typically not visible without magnification.
4. Carat
Carat refers to the diamond's weight. One carat equals 200 milligrams.
What to know:
Popular carat weights:
0.30ct, 0.50ct, 0.75ct, 1.00ct.
Finding the Right Balance
The best diamond for you depends on your priorities and budget.
Consider:
Certificate
For larger diamonds, 0.3ct and above, consider having a diamond grading report from a reputable laboratory such as GIA (Gemological Institute of America) . This certificate provide an independent assessment of the diamond's 4 C's.
Pearls are treasured for their natural beauty and lustrous elegance. At Eviselle, we work with several types of pearls, each with unique characteristics:
Freshwater Pearls
Cultivated in freshwater lakes and rivers, primarily in China. These pearls offer excellent value and come in a variety of shapes and colors, from classic white to soft pink and lavender tones. Their organic, baroque shapes make each piece truly one-of-a-kind.
Akoya Pearls
The classic cultured pearl, primarily from Japan and China. Known for their perfectly round shape, brilliant luster, and neutral white to cream colors with subtle overtones. Akoya pearls are the traditional choice for elegant pearl jewelry.
South Sea Pearls
Cultivated in Australia, Indonesia, and the Philippines, these are among the largest and most valuable pearls. Their satiny luster and colors ranging from white to deep golden make them exceptionally luxurious.
Tahitian Pearls
Grown in French Polynesia, these naturally dark pearls display stunning colors from silver-grey to deep black with peacock, green, or purple overtones. Their exotic beauty makes them highly sought after.
Each pearl in our collection is carefully selected for quality, luster, and character to create jewelry that will be treasured for generations.
Understanding Jewelry Metals
At Eviselle, we work with premium metals to create jewelry that's both beautiful and durable. Here's what you need to know about the metals we use.
Gold Filled
Gold filled jewelry is a high-quality alternative to solid gold. It consists of a thick layer of gold mechanically bonded to a base metal core (usually brass or
jeweler's brass). Unlike gold plating, gold filled pieces contain significantly
more gold—typically 5% or 1/20th of the total weight.
Key benefits of gold filled:
Understanding Microns in Gold Plating
When we talk about gold plating, microns refer to the thickness of the gold layer applied to the base metal. One micron equals one-thousandth of a millimeter.
Micron thickness guide:
At Eviselle, we use 5 micron plating techniques to ensure your jewelry maintains its beauty over time.
Sterling Silver
Sterling silver is a precious metal alloy containing 92.5% pure silver and 7.5% other metals (usually copper). The addition of other metals makes the silver more durable while maintaining its beautiful luster.
Key characteristics of sterling silver:
Caring for sterling silver:
Solid Gold
Solid gold jewelry is made entirely of gold alloy throughout and comes in either yellow gold or white gold. The karat number indicates purity:
At Eviselle we mainly use 14K gold. The metal used will always be noted in the description of the piece.
White Gold
White gold is an alloy of pure gold mixed with white metals such as palladium, silver, or nickel, creating a silvery-white appearance. It offers the prestige of gold
with a modern, cool-toned aesthetic.
Key characteristics of white gold:
White gold vs. platinum:
While they look similar, platinum is denser, more durable, and naturally white (no plating needed), but also more expensive than white gold.
Caring for Your Metals
To keep your jewelry looking its best:
If you have
questions about which metal is right for you, please don't hesitate to contact
us.
